myTOYOTA Wallet
Frequently Asked Questions

To cash in with myTOYOTA Wallet, your account must be an Upgraded Account. If you are a Basic user, you will need to complete the account upgrade process first. This involves a Know Your Customer (KYC) verification to ensure your account's security.

myTOYOTA Wallet does not charge a fee for cashing in. However, your source bank or e-wallet may have its own transfer fees for using InstaPay. Please check with your financial institution.

You can now add e-money to your myTOYOTA Wallet from your bank account via InstaPay. This means you can cash in from most major banks and e-wallets in the Philippines.

Simply initiate a transfer from your bank’s website or online banking app using InstaPay. Select myTOYOTA Wallet as the receiving institution and input your registered mobile number as the account number.

You may cash in a maximum of Php 50,000 per day, and a maximum of Php 100,000 per month.

You can check your wallet limits by going to Profile > Wallet Limits in the app.

If you're having trouble cashing in, here are some possible reasons you can check:

1. Make sure you have a stable internet connection.

2. Check if you have reached the allowable wallet limits or your bank's transaction limits.

3. Ensure that your bank account has sufficient balance to complete your cash in transaction.

4. Double check that you have entered the correct One-Time Password (OTP).

5. Ensure your myTOYOTA Wallet account is upgraded.

6. Your mobile number associated with myTOYOTA Wallet may have been incorrectly typed. Please ensure to input your correct mobile number.

If you are still encountering issues, please contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

Effective January 21, 2026, linking of your BPI Online to myTOYOTA Wallet will be unavailable. You may still use your desired BPI savings account or BPI Vybe account to cash-in using the InstaPay feature.

This feature allows you to transfer funds to another myTOYOTA Wallet user instantly. You can send money using a mobile number, a static QR code, or a dynamic QR code.

To send or receive money, both the sender and the recipient must have an active and upgraded myTOYOTA Wallet account.

You can send money using three methods:

• Mobile Number: Simply enter the recipient's mobile number registered to their myTOYOTA Wallet account.
• Static QR Code: Scan the recipient's fixed QR code. You will need to enter the amount you wish to send.
• Dynamic QR Code: Scan a QR code generated by the recipient for a specific transaction. This code already includes the amount to be sent.

Here are some items you can check if you’re having difficulty sending money:

1. Confirm that the recipient has an active and upgraded myTOYOTA Wallet account.

2. Make sure your e-wallet balance and limit are sufficient.

3. The recipient should have a sufficient incoming limit.

4. If there is a pending transaction to the same user, please wait for it to be processed before initiating a new transaction.

Yes, for your security, the following limits apply to the "Send Money" feature:

• Per Transaction Limit: You can send a maximum of ₱50,000.00 in a single transaction.
• Monthly Outgoing Limit: You can send a total of ₱100,000.00 per calendar month.
• Monthly Incoming Limit: You can receive a total of ₱100,000.00 per calendar month.

You can track your usage by going to Profile > Wallet Limits in the app.

"Send Money" transactions are final and cannot be reversed once completed. It is very important to double-check all details, such as the mobile number or QR code, before confirming the transfer. TFSPH is not liable for any losses that result from sending money to an incorrect recipient.

No. Once a transaction is submitted and completed through the app, it cannot be changed, withheld, or canceled.

You can use the "Favorites" feature to save the details of people you often send money to. You can add a person as a favorite right after a successful transaction or by adding their mobile number manually in the "Favorites" section.

1. If you're the sender, please check if the amount was already deducted and is reflected in the transaction history.
2. Please also check if the recipient’s mobile number is correct.
3. If you're the recipient, please check if the amount was credited to your myTOYOTA Wallet account by checking the transaction history.
4. Please also check if you've received a notification that your transaction has been successful through your notification's history. If a transaction is still in process, please wait for the transaction to be completed. You will be notified when a transaction is successful or failed.

For assistance, please contact myTOYOTA Wallet Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

No. To receive money, the receiver must also have an upgraded and verified account.

To further enhance the efficiency of your transactions, we are transitioning to a new way of funding your account. Starting January 21, 2026 (initially on January 1, 2026), the option to cash in directly inside the myTOYOTA Wallet app using a linked BPI account will be discontinued.

We are updating our systems to give you better options for funding your myTOYOTA Wallet account. While the direct BPI link inside the app is being removed, this paves the way for you to fund your account from a wider variety of banks via InstaPay.

Not at all! You can still easily use funds from your BPI account. Instead of initiating the cash-in inside the myTOYOTA Wallet app, you will simply log in to your BPI Mobile App or VYBE by BPI, and click Transfer money or Send to Bank and choose myTOYOTA Wallet from the list of banks/e-wallet. Make sure to select InstaPay as the method of transferring if you are prompted.

As of now, you can successfully transfer funds from the following partners:

• BPI
• VYBE by BPI
• BDO
• BDO Pay
• PNB
• Maribank
• Allbank

Transfers from other digital wallets or banks such as GCash and Metrobank are expected to be available by January 2026. In the meantime, please use the other supported banking apps listed above.

There are 2 ways to transfer from your preferred bank.

Option 1: Via Send Money/Bank Transfer:

1. Log in to your preferred banking app (e.g., BPI, BDO) and select Send Money or Transfer to Other Bank.

2. Select myTOYOTA Wallet as the receiving financial institution from the options.

3. Key in your correct account details such as your full name, your 10-digit mobile number registered to myTOYOTA Wallet as the Account Number, and the amount.

Option 2: QR Code: 

1. You need to generate a QR code first from your myTOYOTA Wallet. Open the app and click the Scan & Pay button, then click Generate QR. You may add a custom amount (optional). Afterwards, you may either share the QR to a different platform or save it on your phone.

2. Open the mobile banking app of your choice and activate the Scan QR function (in most banking apps, it’s a QR icon in the home page). You have an option to either upload your myTOYOTA Wallet account’s QR code (as mentioned in step 1) or scan it if you’re using a separate device.

3. Key in the amount to be transferred if not yet pre-set. Your name and myTOYOTA Wallet account details should already be auto populated with masking.

You can continue using the in-app feature until January 20, 2026 at 11:59 PM. After which, please use the InstaPay transfer method from your BPI app, or other banks with InstaPay feature.

No, this change only affects the Cash-In (add money) feature. If you have a BPI debit or credit card linked for paying, that link remains active and you can continue using it for card payments.

If you initiated the transaction before the cut-off, it should be processed in real-time. However, if the system detected it after the cut-off, the transaction will be canceled, and BPI should reverse any debited funds. To verify any transfer of your funds, you may check through:

1. Your BPI account's transaction history, if there’s any deduction reflected going to myTOYOTA Wallet

2. Your myTOYOTA Wallet's transaction history, if there’s any crediting reflected

If funds are not reflecting in your myTOYOTA Wallet account or are not returned after an attempted cash in, please contact our Customer Care team.

There are no penalties or fees. myTOYOTA Wallet also doesn’t charge for any cash-in but please check with your originating bank/e-wallet.

Yes, your myTOYOTA wallet balance and transactions remain secure and unchanged. This does not affect the safety of your funds.

Since the direct link to your BPI savings account will be removed, the app will no longer be used to pull funds from your BPI. To ensure smooth payments, you must top up your myTOYOTA Wallet using the abovementioned banks via InstaPay 3 to 5 banking days before your due date.

Yes, standard limits apply:

• InstaPay: Up to ₱50,000 per transaction (varies by bank)
• E-wallets: Limits vary per provider

Please stay tuned to our website and app notifications for more announcements regarding InstaPay and more. We will be making announcements as well via the What's New banner in the app home page.

If you have allowed automatic updates, your myTOYOTA Wallet app should already be updated to the latest version, so the new InstaPay feature will be available.

Otherwise, you may visit the Google Play or App Store to update to the latest version.

You can reach our Customer Care team through the following channels:

• Email: walletsupport@toyotafinancial.ph

• Hotline: (02) 7-757-8500

Not at the moment. We’re working on this and will be available for you soon.

Should you wish to encash the money in your e-wallet, please contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

We’re working on making payments for more merchants available soon. For now, myTOYOTA Wallet can be used for Toyota related transactions at Toyota and Lexus dealerships, myTOYOTA App’s Online Store and Toyota Financial Services.

myTOYOTA Wallet is a mobile payment solution that brings together a range of payment options in a single app. It allows you to pay electronically using e-money, credit or debit cards.

myTOYOTA Wallet can be downloaded from the App Store for iOS and Google Play for Android users.

myTOYOTA Wallet can be used for payment instore at Toyota dealers nationwide, and at the myTOYOTA App Online's Store. More retail partners are coming soon.

1. Download the mobile app in the App Store for iOS or Google Play Store for Android.

2. Register to myTOYOTA Wallet by:

a. Entering your Mobile Number

b. Typing in the One-Time Password (OTP) that will be sent to your registered mobile number.

c. Enter the following:

• Username 
• Password
• Email Address

3. Complete the required personal information.

4. Create your 6-digit PIN.

1. Basic Account:

This is your default account after registration where you can link your debit and credit card (Visa or Mastercard) and use them for transactions. 

• Features: Card payment that can be used for your Toyota transactions
• Incoming Transaction: N/A 
• Cumulative Cash in Limit: N/A 
• Cumulative Outgoing Transaction Limit: Php 100,000 per year 
• Cash in Channels: N/A

2. Upgraded Account:

Enjoy more features! In addition to card payments, you get an e-wallet that you can use for payments, cashing in via InstaPay, and sending money to other myTOYOTA Wallet users.

• Features: Card payment and E-Money
• Incoming Transaction: Cash in via linked bank account (for e-money)
• Cumulative Cash in Limit: Php 50,000 per day, maximum of Php 100,000 per month
• Outgoing Transactions: E-Money and Card payment 
• Cumulative Outgoing Transaction Limit: Php 100,000 per month or Php 1.2 million per year
• Cash in Channels: Major Philippine banks via InstaPay

To upgrade your account, you need to be fully verified. You need to provide additional information, submit a photo of your valid ID and take a selfie.

• Philippine Identification (PhilID)/ePhilID

• UMID

• SSS ID

• GSIS E-Card

• Driver's License

• PRC ID

• Integrated Bar of the Philippines ID

• Alien Certificate of Registration

• Senior Citizen ID

   *IDs must be valid and unexpired.

Please give us 1-2 working days to review your upgrade request. For any inquiries, please contact our Customer Care hotline at (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

• Make sure that the information you entered matches the information in the ID you submitted, and you do not have an existing myTOYOTA Wallet upgraded account.

• ID submitted should be one of the acceptable IDs and make sure it is valid and unexpired.

• When taking a photo of your ID, ensure that it is clear and readable. Image should not be cropped, blurred, or covered.

• Observe the following when taking a selfie:
      a. Make sure that you are in a well-lit place.
      b. Ensure that your face is within the frame and do not wear any face mask.
      c. Make sure your eyes are clearly visible and remove any eyewear.

  Note: You can only have one (1) myTOYOTA Wallet
  upgraded account.

You can enjoy more features when you upgrade your account such as:

1. Having an e-wallet function that allows you to:

1. Cash in from major Philippine banks via InstaPay
2. Send money to other myTOYOTA Wallet users
3. Receive money from other myTOYOTA Wallet users
4. Enroll in the Recurring Payment feature (for TFSPH financing customers)

2. Higher transaction limits.

None. Upgrading your account is free. 

You can add credit and debit cards. Accepted cards are Visa or Mastercard.

Maximum of 3 cards can be added to your account.

1. Sign in to your account.

2. Click “Card” found in the home screen.

3. Enter card details and click “Add Card”

4. Input the One-Time Password (OTP) provided by your issuing bank.

In order to verify the payment method via credit or debit card, P50.00 authorization hold shall be applied. This is a preventive measure against any unauthorized or fraudulent usage of the card.

The charge will be automatically refunded back to your card.
 

1. Sign in to your myTOYOTA Wallet account.

2. Click “Card” found on the home screen.

3. Select the card you want to remove, and tap "Remove card"

4. A pop-up confirmation screen will appear. Click "Yes" to confirm removal of card

There are 2 ways to pay:

1. Scan via QR:
a. Sign in to your myTOYOTA Wallet account and click Scan & Pay on the Home Page. 
b. Place QR code in the camera frame.
c. Input the payment amount. 
d. Select your desired payment method. You can pay using e-money (available for upgraded users) or linked debit or credit card with myTOYOTA Wallet. Follow these steps to link your card. (Note: Your debit or credit cards will only appear as a payment method option when you link them to your myTOYOTA Wallet account.)
e. Check if transaction details are correct and tap Confirm.
f. Enter your mobile PIN for verification.
g. Wait for your proof of payment to appear on-screen. 

2. Upload QR:
a. Save the photo of the QR code from your merchant to your device gallery.
b. Sign in to your myTOYOTA Wallet account and click “Scan & Pay” on the Home Page.
c. Click “Upload the QR code” and select the picture from your merchant in your photo gallery.
d. Input the payment amount. 
e. Select your desired payment method. You can pay using e-money (available for upgraded users) or linked debit or credit card with myTOYOTA Wallet. Follow these steps to link your card. (Note: Your debit or credit cards will only appear as a payment method option when you link them to your myTOYOTA Wallet account.)
f. Check if transaction details are correct and tap “Confirm”.
g. Enter your mobile PIN for verification.
h. Wait for your proof of payment to appear on-screen.

You may upload images in the following format:
- jpg
- png
- raw
- heif

Possible reasons you received this error message are: 

For Static QR:
- The picture of a random object was captured instead of the QR code.
- The image you took is blurred.
- The QR code is not from myTOYOTA Wallet.

For Dynamic QR:
- The picture of a random object was captured instead of the QR code.
- The QR code has expired.
- The QR code is not from myTOYOTA Wallet.
 

Please follow the steps based on your type of transaction below:

For failed debit or credit card payment:
1. Credit card—please ensure you have sufficient credit limit and your card is activated.

Debit card—please ensure your deposit account balance is enough to cover the transaction.

For failed e-wallet payment:
Check if you have sufficient account balance. Cash in as necessary before transacting again. 

If the issue remains, please do these steps:
1. Ensure you have stable internet connection.
2. Update your myTOYOTA Wallet app to the latest version.
3. Try to pay again.

Should you have concerns, please contact myTOYOTA Wallet Customer Care at (02) 7-757-8500 or 1-800-10-857-8500 for domestic toll-free (PLDT landline) or send an e-mail to walletsupport@toyotafinancial.ph. 

Operating hours: Mondays - Fridays (8:30 am - 4:30 pm).
 

myTOYOTA Wallet’s Recurring Payment feature makes it easier for you to manage your finances. It automatically deducts your monthly payments on the scheduled due date so you can easily settle your loan or lease dues with Toyota Financial Services Philippines.

New customers of Toyota Financial Services Philippines who are myTOYOTA Wallet upgraded users can enroll in the Recurring Payment feature.

Once enrolled and approved, the monthly dues will be automatically debited from their myTOYOTA Wallet’s e-wallet every scheduled due date.

Other billers will be available on myTOYOTA Wallet soon.
 

Once you have upgraded your myTOYOTA Wallet and have the e-wallet activated, you may now enroll in Recurring Payment.

Recurring Payment for new TFS Financing Accounts
1. Go to Home Page and click Pay bills.
2. Select Toyota Financial Services.
3. Enroll new recurring payment.
4. Enter billing details.
    Mandatory Field:
    - Reference number
This refers to the loan contract reference number. (10-digit numeric format) You may get this from your Dealer Marketing Professional.

     Optional Fields:
    - Biller Allias
You may assign a name to easily identify and manage your payments. (alphanumeric and maximum of 30 characters)

    - Remind me every
You may set a payment reminder. You will receive notification via in-app and email.

Tip: Payment reminder should be at least 1 day before your actual financing due date.

Default Fields:
- Source: TOYOTA Wallet
- Frequency: Monthly

5. Review the Terms and Conditions then confirm enrollment details.
6. Enter OTP Code sent via SMS for authentication.
7. A confirmation page is displayed. TFSPH will process the enrollment once required complete documents have been submitted by the dealer. You will receive status notification via in-app and email.

Click here to view the complete user app guide.

If you already have an existing TFS financing account and you wish to enroll for myTOYOTA Wallet Recurring Payment , please contact TFS Customer Care:
Hotline: (Metro Manila) at (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500
Email: feedback@toyotafinancial.ph
Operating hours: Monday-Friday (8:30am-4:30pm)

You may verify your recurring payment transaction through the following:

- From your home screen, click Transaction to view your list of successful transactions.

- You may also view by tapping the bell icon on the home screen.

 The app will display the details of your Recurring Payment transaction.

- An email message will also be sent to your registered email address containing the payment details.

Please ensure your myTOYOTA Wallet e-wallet has sufficient funding before the due date. It is advisable to cash-in before the due date.

You can also set a regular reminder (optional) through the myTOYOTA Wallet app, so you don’t miss out on cashing in:
1. From your app home page, click Pay bills.
2. Click on the logo of Toyota Financial Services.
3. Under the field Remind me every, select your preferred date where you can make a cash in to your myTOYOTA Wallet e-wallet account. Tip: Set the date before your scheduled monthly due date.

You may have entered incorrect details. The app will show you the exact reason for rejection upon your attempt. You will also receive an email notification. You may retry again and kindly ensure to enter correct details.

Should you have concerns, please contact TFS Customer Care Hotline (Metro Manila) at (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500 or email at feedback@toyotafinancial.ph. 

Operating Hours: Mondays - Fridays (8:30 am - 4:30 pm).

a. From the myTOYOYA Wallet home page, go to the Transaction tab and click Download transactions button.

b. Select the desired start and end dates for your desired transaction period and click Submit.

c. A copy of your transaction history will then be sent to your registered email address, in a password-protected document. Instructions to open the file will be included in the email.

You may request for up to 12 months of your transaction history.

Should you need to request for longer periods, you may contact the myTOYOTA Wallet Customer Care at (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

There is no limit, but please wait after 5 minutes before retrying.

1. Please ensure that the registered email address in your myTOYOTA Wallet account is correct and updated.

If you need to update your email address, go to Profile, then tap Change next to your email address. After updating, try downloading your transaction history again.

2. Check your email's Spam or Junk folder.

You may have selected a range where you haven't made a transaction. Please ensure that you've selected a start and end date range that includes your recorded transactions.

The instructions to view the file is in the same email message we've sent together with the transactions history document. The password is a numeric combination of your personal details you provided upon registration to myTOYOTA Wallet.

Please ensure your device is capable of opening a PDF (Potable Document File) file format.

To change your registered email address in myTOYOTA Wallet, you may update this using the app.
1. From your home screen, click Profile.
2. Then click Change beside your email address.
3. Type your new email address.
4. Enter the 6-digit OTP code sent to your new email address and click Verify.

To change your other account details, please contact myTOYOTA Wallet Customer Care Hotline (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500. Operating Schedule: Mondays - Fridays (8:30 am - 4:30 pm).
 

• Download the myTOYOTA Wallet app in the new mobile phone.

• Sign in by entering your username, password and PIN.

In the app homepage, click “Transaction”. This will allow you to view the following transaction details:
    1. Merchant
    2. Transaction amount
    3. Transaction ID
    4. Payment method

You can only have one (1) myTOYOTA Wallet account per mobile number.

Please contact our Customer Care hotline (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500, Monday to Friday (8:30am-4:30pm)

You can only have one (1) myTOYOTA Wallet upgraded account.

A passkey is a long, more complex code that unlocks your myTOYOTA Wallet. It's stronger and safer than old-school passwords because it's stored on your phone and uses your face or fingerprint to access it. No more worries about forgetting complicated passwords!

Your phone uses special technology to lock up your passkey. For iOS, your device uses iCloud Keychain. For Android devices, your device uses password managers.

Biometrics scanning includes Face ID and Fingerprint scan.

The ability to choose depends on your device.

For Android devices, users may choose between face ID or fingerprint scanning.

For iOS devices, users may use face ID.

Yes, using a passkey is safe and complies with privacy regulations. Your data is protected by encryption and secure storage.

Passkeys are longer and have a more complex nature which makes it resistant to unauthorized access attempts. This strengthens authentication and authorization processes.

Biometrics scanning adds another layer of security.

Yes, you can use your passkey on different devices and log in to your myTOYOTA Wallet account. To do so, please ensure that your passkey has been backed up in your device operating system's cloud storage.

If your passkey doesn't work, myTOYOTA Wallet will allow using a traditional password followed by a one-time password (OTP).

When you enable biometric PIN autofill, your PIN is stored securely on your phone. When you need to enter your PIN, you can simply scan your fingerprint or face.

No, your biometric data is only stored on your device.

Yes, you need to use biometric verification each time you use autofill for security.

Yes, you can turn off biometric PIN autofill in the myTOYOTA Wallet app by navigating to Profile> Settings> Biometric PIN Auto-Fill.

Yes, biometric PIN autofill will be turned off when you log out of the app.

If you don't enable biometrics, you'll still be able to use your myTOYOTA Wallet with a traditional password, OTP and PIN.

•    Download the myTOYOTA Wallet app only from Google Play or App Store. Do not download from any other source.
•    Keep your myTOYOTA Wallet app and mobile phone software up-to-date.
•    Beware of Phishing (via emails) and Smishing (via SMS) attacks. Signs of attack include misspelled links, offers that require urgent action and requests for sensitive information. Note that myTOYOTA Wallet will never send you messages containing clickable links in any channel, to protect your privacy.
•    Secure your app login. Do not share your username, password, PIN or OTP to anyone.
 

1. Click “Forgot Password” in sign in page.

2. Input One-Time Password (OTP) sent to your registered mobile number.

3. Enter your new password.

1. Click “Forgot PIN”.

2. Enter your date of birth.

3. Input One-Time Password (OTP) sent to your registered mobile number.

4.  Enter your new PIN.

If you have noticed unrecognized transactions in your account, you may immediately contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

Please contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

1. Click “Forgot username” in sign in page.

2. Input your mobile number and tap "Next"

3. Input One-Time Password (OTP) sent to your registered mobile number and tap "Verify"

4. View your username.

There are 2 ways to request for the deactivation of your account.

1. Through the app:

a. Go to the Profile menu.
b. Navigate to My account and click the Temporarily Deactivate Wallet button.
c. Select the reason for deactivation.
d. Tap the Confirm button and enter your PIN.
e. A deactivation confirmation message will be displayed.

2. Via call to the myTOYOTA Wallet Customer Care hotline.

An email will be sent to you confirming the temporary deactivation of your account.

Yes, you may request for a refund of your e-money by contacting the myTOYOTA Wallet Customer Care hotline.

You may ask for temporary deactivation of your myTOYOTA Wallet account under the following reasons:
- You found a transaction to be suspicious
- You have a new myTOYOTA Wallet account
- You are no longer using the app

In case you have other reasons, you may choose Others from one of the options and you may type in your remarks.

To reactivate your account, you may contact the myTOYOTA Wallet Customer Care hotline at (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

Yes, you may request for permanent termination of your myTOYOTA Wallet account by calling our Customer Care hotline at (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm).

Yes, you may claim your e-money from your permanently terminated myTOYOTA Wallet account. You may get in touch with our Customer Care team to initiate this process.

Your terminated myTOYOTA Wallet account can no longer be reactivated. Should you wish to use the myTOYOTA Wallet app, you will have to register a new account.

For now, myTOYOTA Wallet can only be used for transactions in the Philippines.

For more details on myTOYOTA Wallet, you can visit our website https://www.toyotafinancial.ph/mytoyotawallet, email us at walletsupport@toyotafinancial.ph or call our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm).

Yes, TFS loans and lease payments may now be paid through myTOYOTA Wallet through the Recurring Payment feature.

Make sure you have an upgraded myTOYOTA Wallet account and the e-wallet is activated before requesting to enroll for Recurring Payment.

To enroll for Recurring Payment, please request through TFS Customer Care:
Hotline: (Metro Manila) at (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500
Email: feedback@toyotafinancial.ph
Operating hours: Monday-Friday (8:30am-4:30pm)