Ready to go cashless on all your Toyota transactions?
We've got all the answers right here!
Ready to go cashless on all your Toyota transactions? We've got all the answers right here!
myTOYOTA Wallet is a mobile payment solution that brings together a range of payment options in a single app. It allows you to pay electronically using e-money, credit or debit cards.
myTOYOTA Wallet can be downloaded from the App Store for iOS and Google Play for Android users.
myTOYOTA Wallet can be used for payment instore at Toyota dealers nationwide, and at the myTOYOTA App Online's Store. More retail partners are coming soon.
1. Download the mobile app in the App Store for iOS or Google Play Store for Android.
2. Register to myTOYOTA Wallet by:
a. Entering your Mobile Number
b. Typing in the One-Time Password (OTP) that will be sent to your registered mobile number.
c. Enter the following:
3. Complete the required personal information.
4. Create your 6-digit PIN.
1. Basic Account:
This is your default account after registration where you can link your debit and credit card (Visa or Mastercard) and use them for transactions.
2. Upgraded Account:
Enjoy more features such as the E-money and Recurring Payment and higher transaction limit.
To upgrade your account, you need to be fully verified. You need to provide additional information, submit a photo of your valid ID and take a selfie.
Philippine Identification (PhilID)/ePhilID
UMID
SSS ID
GSIS E-Card
Driver's License
PRC ID
Integrated Bar of the Philippines ID
Alien Certificate of Registration
Senior Citizen ID
*IDs must be valid and unexpired.
Please give us 1-2 working days to review your upgrade request. For any inquiries, please contact our Customer Care hotline at (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.
Make sure that the information you entered matches the information in the ID you submitted, and you do not have an existing myTOYOTA Wallet upgraded account.
ID submitted should be one of the acceptable IDs and make sure it is valid and unexpired.
When taking a photo of your ID, ensure that it is clear and readable. Image should not be cropped, blurred, or covered.
Observe the following when taking a selfie:
a. Make sure that you are in a well-lit place.
b. Ensure that your face is within the frame and do not wear any face mask.
c. Make sure your eyes are clearly visible and remove any eyewear.
Note: You can only have one (1) myTOYOTA Wallet
upgraded account.
You can enjoy more features when you upgrade your account such as:
1. Having an e-wallet function
2. Higher transaction limits
None. Upgrading your account is free.
You can add credit and debit cards. Accepted cards are Visa or Mastercard.
Maximum of 3 cards can be added to your account.
Sign in to your account.
Click “Card” found in the home screen.
Enter card details and click “Add Card”
Input the One-Time Password (OTP) provided by your issuing bank.
In order to verify the payment method via credit or debit card, P50.00 authorization hold shall be applied. This is a preventive measure against any unauthorized or fraudulent usage of the card.
The charge will be automatically refunded back to your card.
1. Sign in to your myTOYOTA Wallet account.
2. Click “Card” found on the home screen.
3. Select the card you want to remove, and tap "Remove card"
4. A pop-up confirmation screen will appear. Click "Yes" to confirm removal of card
To cash-in to your myTOYOTA Wallet, you need to link your existing BPI Online account first:
1. Sign in to your myTOYOTA Wallet.
2. Go to “Cash In” found on your home screen.
3. Choose "BPI account" as your cash in method.
4. Log in your BPI Online credentials, and tap "Accept" to complete linking.
Once linked, you may proceed to do your cash-in:
1. Go to "Cash In" found on your home screen.
2. Tap "BPI account".
3. Enter the desired cash in amount, select the desired BPI account as source, and tap "Confirm".
4. Wait to receive your One Time Password (OTP) via SMS sent by BPI and key it in.
5. A Payment Confirmation will be displayed as soon as e-money has been successfully added to your e-wallet.
Check below if you are experiencing cash-in issues with your myTOYOTA Wallet account:
1. Make sure you have a stable internet connection
2. Check if you have reached the allowable wallet limits or your bank's transaction limits
3. Ensure that your bank account has sufficient balance to complete your cash in transaction
4. Double check that you have entered the correct One-Time Password (PIN)
If you are still encountering issues, please contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.
You may cash in a maximum of Php 50,000 per day, and a maximum of Php 100,000 per month.
Not at the moment. We’re working on this and will be available for you soon.
Should you wish to encash the money in your e-wallet, please contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.
There are 2 ways to pay:
1. Scan via QR:
a. Sign in to your myTOYOTA Wallet account and click Scan & Pay on the Home Page.
b. Place QR code in the camera frame.
c. Input the payment amount.
d. Select your desired payment method. You can pay using e-money (available for upgraded users) or linked debit or credit card with myTOYOTA Wallet. Follow these steps to link your card. (Note: Your debit or credit cards will only appear as a payment method option when you link them to your myTOYOTA Wallet account.)
e. Check if transaction details are correct and tap Confirm.
f. Enter your mobile PIN for verification.
g. Wait for your proof of payment to appear on-screen.
2. Upload QR:
a. Save the photo of the QR code from your merchant to your device gallery.
b. Sign in to your myTOYOTA Wallet account and click “Scan & Pay” on the Home Page.
c. Click “Upload the QR code” and select the picture from your merchant in your photo gallery.
d. Input the payment amount.
e. Select your desired payment method. You can pay using e-money (available for upgraded users) or linked debit or credit card with myTOYOTA Wallet. Follow these steps to link your card. (Note: Your debit or credit cards will only appear as a payment method option when you link them to your myTOYOTA Wallet account.)
f. Check if transaction details are correct and tap “Confirm”.
g. Enter your mobile PIN for verification.
h. Wait for your proof of payment to appear on-screen.
You may upload images in the following format:
- jpg
- png
- raw
- heif
Possible reasons you received this error message are:
For Static QR:
- The picture of a random object was captured instead of the QR code.
- The image you took is blurred.
- The QR code is not from myTOYOTA Wallet.
For Dynamic QR:
- The picture of a random object was captured instead of the QR code.
- The QR code has expired.
- The QR code is not from myTOYOTA Wallet.
Please follow the steps based on your type of transaction below:
For failed debit or credit card payment:
1. Credit card—please ensure you have sufficient credit limit and your card is activated.
Debit card—please ensure your deposit account balance is enough to cover the transaction.
For failed e-wallet payment:
Check if you have sufficient account balance. Cash in as necessary before transacting again.
If the issue remains, please do these steps:
1. Ensure you have stable internet connection.
2. Update your myTOYOTA Wallet app to the latest version.
3. Try to pay again.
Should you have concerns, please contact myTOYOTA Wallet Customer Care at (02) 7-757-8500 or 1-800-10-857-8500 for domestic toll-free (PLDT landline) or send an e-mail to walletsupport@toyotafinancial.ph.
Operating hours: Mondays - Fridays (8:30 am - 4:30 pm).
myTOYOTA Wallet’s Recurring Payment feature makes it easier for you to manage your finances. It automatically deducts your monthly payments on the scheduled due date so you can easily settle your loan or lease dues with Toyota Financial Services Philippines.
New customers of Toyota Financial Services Philippines who are myTOYOTA Wallet upgraded users can enroll in the Recurring Payment feature.
Once enrolled and approved, the monthly dues will be automatically debited from their myTOYOTA Wallet’s e-wallet every scheduled due date.
Other billers will be available on myTOYOTA Wallet soon.
Once you have upgraded your myTOYOTA Wallet and have the e-wallet activated, you may now enroll in Recurring Payment.
Recurring Payment for new TFS Financing Accounts
1. Go to Home Page and click Pay bills.
2. Select Toyota Financial Services.
3. Enroll new recurring payment.
4. Enter billing details.
Mandatory Field:
- Reference number
This refers to the loan contract reference number. (10-digit numeric format) You may get this from your Dealer Marketing Professional.
Optional Fields:
- Biller Allias
You may assign a name to easily identify and manage your payments. (alphanumeric and maximum of 30 characters)
- Remind me every
You may set a payment reminder. You will receive notification via in-app and email.
Tip: Payment reminder should be at least 1 day before your actual financing due date.
Default Fields:
- Source: TOYOTA Wallet
- Frequency: Monthly
5. Review the Terms and Conditions then confirm enrollment details.
6. Enter OTP Code sent via SMS for authentication.
7. A confirmation page is displayed. TFSPH will process the enrollment once required complete documents have been submitted by the dealer. You will receive status notification via in-app and email.
Click here to view the complete user app guide.
If you already have an existing TFS financing account and you wish to enroll for myTOYOTA Wallet Recurring Payment , please contact TFS Customer Care:
Hotline: (Metro Manila) at (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500
Email: feedback@toyotafinancial.ph
Operating hours: Monday-Friday (8:30am-4:30pm)
You may verify your recurring payment transaction through the following:
- From your home screen, click Transaction to view your list of successful transactions.
- You may also view by tapping the bell icon on the home screen.
The app will display the details of your Recurring Payment transaction.
- An email message will also be sent to your registered email address containing the payment details.
Please ensure your myTOYOTA Wallet e-wallet has sufficient funding before the due date. It is advisable to cash-in before the due date.
You can also set a regular reminder (optional) through the myTOYOTA Wallet app, so you don’t miss out on cashing in:
1. From your app home page, click Pay bills.
2. Click on the logo of Toyota Financial Services.
3. Under the field Remind me every, select your preferred date where you can make a cash in to your myTOYOTA Wallet e-wallet account. Tip: Set the date before your scheduled monthly due date.
You may have entered incorrect details. The app will show you the exact reason for rejection upon your attempt. You will also receive an email notification. You may retry again and kindly ensure to enter correct details.
Should you have concerns, please contact TFS Customer Care Hotline (Metro Manila) at (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500 or email at feedback@toyotafinancial.ph.
Operating Hours: Mondays - Fridays (8:30 am - 4:30 pm).
a. From the myTOYOYA Wallet home page, go to the Transaction tab and click Download transactions button.
b. Select the desired start and end dates for your desired transaction period and click Submit.
c. A copy of your transaction history will then be sent to your registered email address, in a password-protected document. Instructions to open the file will be included in the email.
You may request for up to 12 months of your transaction history.
Should you need to request for longer periods, you may contact the myTOYOTA Wallet Customer Care at (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.
There is no limit, but please wait after 5 minutes before retrying.
1. Please ensure that the registered email address in your myTOYOTA Wallet account is correct and updated.
If you need to update your email address, go to Profile, then tap Change next to your email address. After updating, try downloading your transaction history again.
2. Check your email's Spam or Junk folder.
You may have selected a range where you haven't made a transaction. Please ensure that you've selected a start and end date range that includes your recorded transactions.
The instructions to view the file is in the same email message we've sent together with the transactions history document. The password is a numeric combination of your personal details you provided upon registration to myTOYOTA Wallet.
Please ensure your device is capable of opening a PDF (Potable Document File) file format.
To change your registered email address in myTOYOTA Wallet, you may update this using the app.
1. From your home screen, click Profile.
2. Then click Change beside your email address.
3. Type your new email address.
4. Enter the 6-digit OTP code sent to your new email address and click Verify.
To change your other account details, please contact myTOYOTA Wallet Customer Care Hotline (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500. Operating Schedule: Mondays - Fridays (8:30 am - 4:30 pm).
Download the myTOYOTA Wallet app in the new mobile phone.
Sign in by entering your username, password and PIN.
In the app homepage, click “Transaction”. This will allow you to view the following transaction details:
1. Merchant
2. Transaction amount
3. Transaction ID
4. Payment method
You can only have one (1) myTOYOTA Wallet account per mobile number.
Please contact our Customer Care hotline (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500, Monday to Friday (8:30am-4:30pm)
You can only have one (1) myTOYOTA Wallet upgraded account.
A passkey is a long, more complex code that unlocks your myTOYOTA Wallet. It's stronger and safer than old-school passwords because it's stored on your phone and uses your face or fingerprint to access it. No more worries about forgetting complicated passwords!
Your phone uses special technology to lock up your passkey. For iOS, your device uses iCloud Keychain. For Android devices, your device uses password managers.
Biometrics scanning includes Face ID and Fingerprint scan.
The ability to choose depends on your device.
For Android devices, users may choose between face ID or fingerprint scanning.
For iOS devices, users may use face ID.
Yes, using a passkey is safe and complies with privacy regulations. Your data is protected by encryption and secure storage.
Passkeys are longer and have a more complex nature which makes it resistant to unauthorized access attempts. This strengthens authentication and authorization processes.
Biometrics scanning adds another layer of security.
Yes, you can use your passkey on different devices and log in to your myTOYOTA Wallet account. To do so, please ensure that your passkey has been backed up in your device operating system's cloud storage.
If your passkey doesn't work, myTOYOTA Wallet will allow using a traditional password followed by a one-time password (OTP).
When you enable biometric PIN autofill, your PIN is stored securely on your phone. When you need to enter your PIN, you can simply scan your fingerprint or face.
No, your biometric data is only stored on your device.
Yes, you need to use biometric verification each time you use autofill for security.
Yes, you can turn off biometric PIN autofill in the myTOYOTA Wallet app by navigating to Profile> Settings> Biometric PIN Auto-Fill.
Yes, biometric PIN autofill will be turned off when you log out of the app.
If you don't enable biometrics, you'll still be able to use your myTOYOTA Wallet with a traditional password, OTP and PIN.
• Download the myTOYOTA Wallet app only from Google Play or App Store. Do not download from any other source.
• Keep your myTOYOTA Wallet app and mobile phone software up-to-date.
• Beware of Phishing (via emails) and Smishing (via SMS) attacks. Signs of attack include misspelled links, offers that require urgent action and requests for sensitive information. Note that myTOYOTA Wallet will never send you messages containing clickable links in any channel, to protect your privacy.
• Secure your app login. Do not share your username, password, PIN or OTP to anyone.
1. Click “Forgot Password” in sign in page.
2. Input One-Time Password (OTP) sent to your registered mobile number.
3. Enter your new password.
Click “Forgot PIN”.
Enter your date of birth.
Input One-Time Password (OTP) sent to your registered mobile number.
Enter your new PIN.
If you have noticed unrecognized transactions in your account, you may immediately contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.
Please contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.
1. Click “Forgot username” in sign in page.
2. Input your mobile number and tap "Next"
3. Input One-Time Password (OTP) sent to your registered mobile number and tap "Verify"
4. View your username.
There are 2 ways to request for the deactivation of your account.
a. Go to the Profile menu.
b. Navigate to My account and click the Temporarily Deactivate Wallet button.
c. Select the reason for deactivation.
d. Tap the Confirm button and enter your PIN.
e. A deactivation confirmation message will be displayed.
An email will be sent to you confirming the temporary deactivation of your account.
Yes, you may request for a refund of your e-money by contacting the myTOYOTA Wallet Customer Care hotline.
You may ask for temporary deactivation of your myTOYOTA Wallet account under the following reasons:
- You found a transaction to be suspicious
- You have a new myTOYOTA Wallet account
- You are no longer using the app
In case you have other reasons, you may choose Others from one of the options and you may type in your remarks.
To reactivate your account, you may contact the myTOYOTA Wallet Customer Care hotline at (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.
Yes, you may request for permanent termination of your myTOYOTA Wallet account by calling our Customer Care hotline at (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm).
Yes, you may claim your e-money from your permanently terminated myTOYOTA Wallet account. You may get in touch with our Customer Care team to initiate this process.
Your terminated myTOYOTA Wallet account can no longer be reactivated. Should you wish to use the myTOYOTA Wallet app, you will have to register a new account.
For now, myTOYOTA Wallet can only be used for transactions in the Philippines.
For more details on myTOYOTA Wallet, you can visit our website https://www.toyotafinancial.ph/mytoyotawallet, email us at walletsupport@toyotafinancial.ph or call our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm).
Yes, TFS loans and lease payments may now be paid through myTOYOTA Wallet through the Recurring Payment feature.
Make sure you have an upgraded myTOYOTA Wallet account and the e-wallet is activated before requesting to enroll for Recurring Payment.
To enroll for Recurring Payment, please request through TFS Customer Care:
Hotline: (Metro Manila) at (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500
Email: feedback@toyotafinancial.ph
Operating hours: Monday-Friday (8:30am-4:30pm)
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